These general conditions of sale are concluded between, on the one hand:
SEMIC DISTRIBUTION SARL
45 rue Broca, 75005 Paris, France
Siret: 789 229 895 00014
Hereinafter referred to as "SEMIC" And, on the other hand, Internet users who wish to make a purchase on our site visible at the following address: https://www.chateau-ephemere.com Hereinafter referred to as "the Customer".
These conditions govern the sale of any product presented on the site www.chateau-ephemere.com by our company SEMIC DISTRIBUTION SARL.
The parties agree that their relations will be exclusively governed by this contract, to the exclusion of any other condition. Articles are offered for sale only to non-commercial individuals. They are concluded intuitu personae and can not therefore be the subject of any assignment of any kind.
Any order duly validated on our site, implies the total adhesion and without any reserve to the present general conditions of sale and, possibly, to the particular conditions or specific to one or several products or orders.
ARTICLE 1: OBJECT
These Terms and Conditions are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by our company to the Customer, from the order to the delivery, through the payment and use of services made available.
ARTICLE 2. SCOPE
These Terms and Conditions govern the sale of products on the date of placing the order by the Customer. They apply to all types of remote ordering that we offer, whether the order was placed over the internet or by phone.
ARTICLE 3. ORDER
Ability to contract
Any Customer, of our company, declares to have the full legal capacity, allowing him to engage under these Terms and Conditions. We reserve the right to cancel and refuse any order from a Customer with whom there is or will appear during the processing of an order, a dispute, in particular a dispute over the payment of a previous order.
Acceptance of Terms by the Customer
The ticking of the box "I have read and I accept the General Conditions of Sale" before proceeding to the payment, constitutes an irrevocable acceptance which can not be called into question except in the limited cases envisaged in the present Conditions under the paragraph "right of withdrawal". You acknowledge by this act to have read, understood and accepted these Conditions.
Placing an order
The language proposed for the conclusion of the contract is French.
You can place your order with our website https://www.chateau-ephemere.com, 24h / 24h and 7d / 7d.
The order process consists of five successive steps.
1 / As a first step, you must select the product (s) and validate your shopping cart.
2 / Then you have to check the selected products with the options of colors and sizes, and indicate the quantities requested.
3 / The order can only be registered on our website if you have clearly identified yourself, either by entering your personal e-mail address and your password, or by mentioning all the information requested for a registration in line. Once identified, you must clearly indicate the information required for delivery, this concerns in particular the precise delivery address and any restrictions of accessibility (building, floor, digital code, etc.).
4 / Before last step, you must indicate the delivery method chosen.
5 / Finally, you must indicate the method of payment chosen, in order to proceed to the payment of your order on the secure interface.
In accordance with the provisions of the Civil Code on the conclusion of contracts online, the contract will be concluded when you click on the button allowing you to confirm your order after viewing the details of it and in particular its total price and have had the opportunity correct any errors.
Any order implies acceptance of prices and description of products available for sale.Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below.
The online supply of the credit card number and the final validation of the order will be worth proof of the order and the payment of the sums for the products ordered.
This validation is worth signature and acceptance of all the operations carried out on our site.
An email is automatically sent to confirm your order, provided that the email address indicated in the registration form does not contain an error.
You can follow the status of your order by consulting the "My Account" section and in "History and details of my orders"
Proof of the transaction
The contracts concluded on our website (data relating to your order and GTC in force on the date of your order) are archived for a period of 10 years. They will be considered as proof of communications, orders and payments between the parties. You can access the archived contracts by sending an e-mail to email@example.com or by post to SEMIC DISTRIBUTION SARL, 45 rue Broca, 75005 Paris, France
ARTICLE 4. PRODCUT INFORMATION
In accordance with Article L. 111-1 of the Consumer Code, you may, prior to your order, take note on our site, the essential characteristics of the product (s) you want to order.
You can select one or more products from the different categories offered.
The information, features, photographs and graphics presented on our site or in the emails sent, are given for information only and are mostly given by the suppliers.
Therefore, the difference in perception of shapes and colors between the photographs or graphics presented and the products can not engage our responsibility.
We will strive to ensure that the photographic representation of the products on our site is as faithful as possible.
Since the products are presented in photography with other products, a description will mention what is or is not part of the product.
Our company SEMIC DISTRIBUTION SARL, will not incur any liability for any consequential damages because of the present, including in particular for a loss of exploitation, loss of profit, loss of chance, damages or expenses, which could arise from the fact of the purchase of products. We will not be responsible for any loss of data, files or damages defined in the previous paragraph.
We promise to honor orders received only within the limit of available product stocks.
In the absence of availability of the product or products, we undertake to inform the Customer as soon as possible.
We are likely to modify the assortment of products offered for sale on our site.
Availability may vary in a single day depending on the level of sales.
We make a frequent update of the availabilities, but can not be held responsible if the stock is not the same one as that indicated.
The unavailability of a product is mentioned on the relevant product page or in the basket summary. If we can not obtain a product ordered from our suppliers, we will inform you of the expected delay or complete unavailability by email or telephone.
You will then be able to request either the exchange of the unavailable product, the cancellation of the order and the refund of the sums paid within 30 days at the latest of their payment.
No cancellation compensation, other than the full refund of the said Order, may be requested.
ARTICLE 5. PRICE
The selling prices of the products indicated are expressed in Euros and are inclusive of all taxes included. The selling prices of the products are those in force on the date of sending the validation of the order.
The selling prices of the products can be modified at any time.
The prices do not include delivery charges, gift wrapping fees, which are your responsibility and which are charged in addition to the price of products purchased according to the amount of the order.
The delivery costs will be indicated before the final validation of the order.
The prices do not also take into account any promotional offers and personal reductions indicated before the final validation of the order.
Prices include the Value Added Tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products sold.
In addition, if one or more taxes or contributions, including environmental were to be created or modified, up or down, this change can be reflected in the selling price of products sold.
Please note that deliveries to countries outside the European Union may be subject to various charges and taxes, including customs and import VAT. These costs are borne exclusively by the buyer.
ARTICLE 6. PAYMENT
Means of payment
The full payment must be made when ordering online.
At no time the sums paid can not be considered as a deposit or installments.
The following payment methods are available to pay for purchases made on our site:
- Bank Card ((CB, Visa and Mastercard)
Payment is made on the 100% secure platform by Crédig Agricole
- Check payable to SEMIC DISTRIBUTION SARL
Your order will be sent to you upon receipt of the check.
Please note that delivery of goods will take place after receipt of your payment by us.
To receive your products as quickly as possible, we advise you to pay by credit card.
The customer will indicate the number on the front of his credit card, the expiry date of his credit card, the cryptogram on the back of his credit card (last 3 digits).
Our Company does not keep the banking data of our customers.
The Customer guarantees that he has the necessary authorizations to use the method of payment he has chosen for his order, during the validation of his purchase order.
Our company SEMIC DISTRIBUTION SARL, reserves the right to suspend or cancel any execution of an order and / or any delivery, whatever its nature and level of execution, in case of default of payment or partial payment of any amount that would be due by the Customer, in case of payment dispute during administration, in case of payment incident, or in case of fraud or attempted fraud related to the use.
The Customer can make his purchases in peace, we undertake to make every effort to ensure the security and confidentiality of data transmitted online. The site uses a secure payment mode SSL (Secure Socket Layer) which allows the encryption of bank details during their transmission on the network. The Customer may note that the transmission is encrypted by software as soon as appears in his browser the padlock symbol. Bill The Customer has the original invoice in the "My Account" section on our website Transfer of ownership
We retain the full ownership of the products sold until full payment of the full price, principal, fees, taxes and mandatory contributions included.
ARTICLE 7. DELIVERY
We deliver to France and overseas territories as well as in Europe (see details in "Delivery").For the rest of the world, contact us by email: firstname.lastname@example.org
Terms of delivery
The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides us. We can not be held responsible for any data entry errors and consequences in terms of delays or delivery errors.
In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the Customer.
In the case of delivery to a Relay Point : If the parcel is dropped off at the desired Relay Point, the customer will have a period of 10 working days from the date of receipt at the Relay Point to collect the parcel.
If the parcel is returned to SEMIC DISTRIBUTION, Customer Services will contact the Customer on receipt of the parcel to find out the new delivery address. The cost of returning the package will be charged to the Customer.
Means of delivery
We offer the following delivery methods: Metropolitan France: DPD PICKUP, delivery in relay pointFrance, Europe: DPD Predict, express delivery at home
All products offered on our site are available in stock and are usually shipped within 48 hours of receiving your order.
The delivery time is 7 days maximum.
An email is automatically sent to the Customer at the time of shipment of the products, provided that the email address indicated in the registration form does not contain an error.
No refund of shipping costs will be made in case of delivery in a longer period than indicated. In addition, these delivery times do not include Saturdays, Sundays and public holidays.
In the case of an order that includes one or more unavailable products and one or more products available, we ship the order upon receipt of all products constituting the order.
If the Customer wishes to receive the products available immediately, it is advised to isolate these items in a separate order.
The products are packaged in such a way as to respect the standards of transport of vigor, and to ensure an optimal protection of the products during their delivery. The Customer is asked to respect these same standards when returning a product.
Customer's responsibility for checking parcels at the reception
We remind that it is the responsibility of the Customer to inspect his parcels upon receipt in the presence of the driver and to notify any anomaly on the delivery note (damage, damage to the package, missing product compared to the delivery note, broken products) , delivery date not in accordance with the normal delivery service times ...) to the carrier, as well as to our company, within two working days.
In the event that such statements have not been made on the delivery bill presented to the Customer by the carrier, the product is deemed to have been accepted by the carrier.
Customer and can not be the subject of any dispute concerning its delivery.
The Customer will also confirm this anomaly by sending the carrier within two business days following the delivery date a registered letter with acknowledgment of receipt stating the said claims. The Customer must simultaneously transmit a copy of this letter (with the original of the "finding of spoliation" if applicable) by simple mail to SEMIC DISTRIBUTION SARL, 45 rue Broca, 75005 Paris, France. Any complaint received after the deadline will be rejected.
Delays in delivery related to the carrier
In the event of late delivery in relation to the delays announced by the carriers, we suggest to the Customer first to check with the carrier that the package is not pending, then if necessary to contact the Customer Service by email to email@example.com to open a litigation or investigation file to search the package.
The Customer must declare the loss within 10 days of receipt of the shipping notice, we will then make the necessary claims to the carrier concerned.
If the package is found, it will be rerouted immediately to the customer's home. If within fourteen business days and not due to force majeure, the package is not found, the Customer may request the return of the same product at the expense of our company or refund the amount paid.
If the ordered products are no longer available at this time, we will refund the Customer the amount of the products concerned by the loss of the carrier.
ARTICLE 8. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE
In the context of distance selling (without the simultaneous physical presence of the parties), according to Article L 121-20 of the French Consumer Code, the Customer has a period of fourteen clear days to exercise his right of withdrawal without have to pay penalties, with the exception of the costs of return which remain the responsibility of the Customer. This period runs from the date of receipt of the products by the Customer.
All requests for return or exchange, as well as any return or exchange packages received after this period will not be taken into account. modalities
Description of the right of withdrawal
As a consumer customer, you have 14 days to exercise your legal right of withdrawal. In the case of a product order, the delay is counted from the receipt of the products. In the case of a service delivery order, the period runs from the acceptance of the offer. If the 14 day period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. You do not have to provide any reason to exercise your right of withdrawal. You will not suffer any penalty.
Terms of exercise of the right of withdrawal
In case of exercise of the right of withdrawal, you must send the PRODUCT to the following address: SEMIC DISTRIBUTION, 37 rue Gustave Simonet, 94200 Ivry sur Seine, France.
The return costs are exclusively your responsibility. The exercise of the right of withdrawal gives rise to a refund of the sums paid during the order as soon as possible and at the latest 14 days from the date on which you exercised this right. The Customer may choose to create a credit of sums paid on a next order or refund by transfer. The credit is valid for 6 months from the date of issue. The credit is valid only on our website www.chateau-ephemere.com.
Returned products must be returned in their original packaging and in their entirety (accessories, boxes, box, cover, packaging ...).
Reimbursement of returns
In the event of the exercise of the right of withdrawal, the Customer may choose to create a credit of sums paid on a next order or the reimbursement of sums paid. The credit is valid for 6 months from the date of issue. The credit is valid only on our website www.chateau-ephemere.com.
Article 9. Guarantees
Pursuant to Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof may not deprive the Customer of the legal guarantee which obliges the professional seller to guarantee against all the consequences of latent defects of the thing sold. . This clause is applicable only within the framework of a complete regulation of the order.
The Customer is expressly informed that we are not the producer of the products presented within the framework of the site within the meaning of the law n ° 98-389 of May 19th, 1998 and relating to the responsibility for the defective products.
Consequently, in case of damage caused to a person or a good by a defect of the product, only the responsibility of the producer of this one can be sought by the Customer, on the basis of the information appearing on the packaging of this product.
In addition, we remind you that the products, services and information offered do not replace in any way the vigilance of every moment of adults.
ARTICLE 10. RESPONSIBILITIES
The products offered are in accordance with the French legislation in force and the standards applicable in France. Our responsibility can not be engaged in case of non respect of the legislation of the country where the products are delivered. It is up to the customer to check with the local authorities the possibilities of importing or using the products or services that you intend to order.
Our liability can not be held liable for inconveniences and damages related to the use of the Internet such as a break in the service, the presence of computer viruses or external intrusions and more generally all cases qualified as force majeure or by third parties by courts.
Hyper text links can refer to other sites than our website www.chateau-ephemere.com. We disclaim any responsibility in the event that the content of these sites violates the legal and regulatory provisions in force.
We can not be held responsible for any indirect damages that may arise from the purchase of products. Similarly, our liability under the obligations of these General Terms and Conditions of Sale can not be engaged in the event of the occurrence of a force majeure event as defined by the French courts.
ARTICLE 11. MAJOR FORCE
Neither party will have failed in its contractual obligations, to the extent that their execution will be delayed, hindered or prevented by a fortuitous event or force majeure.
Will be considered fortuitous event or force majeure all facts or circumstances irresistible, external parties, unpredictable, inevitable, beyond the control of the parties and can not be prevented by them, despite all efforts reasonably possible.
The party affected by such circumstances will notify the other within ten business days of the date on which it becomes aware of it.
The two parties will then approach, within one month, unless impossibility due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the case of force majeure has a duration greater than three months, these terms and conditions may be terminated by the injured party.
Expressly, are considered as cases of force majeure or fortuitous cases, besides those usually retained by the jurisprudence of the French courts and tribunals: Total or partial strikes, internal or external to the company, the blocking of means of transport or for any reason, governmental or legal restrictions, computer failures, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or telecommunication networks external to the Clients.
Article 12. PERSONAL DATA PROTECTION POLICY
When you browse our site, you are required to provide us with personal data. We thank you for your trust and would like to inform you here about the use of your data as well as your rights.
The controller of personal data is the company SEMIC DISTRIBUTION SARL, whose contact details you can find in the legal notice.
Our company has appointed a Correspondant Informatique et Libertés dedicated specifically to the protection of your data. We have not made a declaration of the data processing carried out on our site to the CNIL.
Purposes of data collection and processing
The personal data collected on our site are used to carry out the order processing and manage the commercial relation (deliveries, invoices, after sales service). We may also use your data for advertising purposes, either after obtaining your express consent or within the limits permitted by law. We may also use your data to meet our legal and / or regulatory requirements.
Addressees of personal data
The recipients of your personal data collected on our site are first and foremost for the processing of your orders and the management of the customer relationship. Other recipients of your personal data are, where appropriate, our payment methods providers or payment security, our delivery providers, our business partners. In the case where this is required by law, your consent is collected or a possibility of refusal is arranged before any data transmission.
You have the rights of access, rectification and opposition to the processing of your personal data. To exercise your rights send us a simple request by email to the address firstname.lastname@example.org or by mail to the address SEMIC DISTRIBUTION SARL, 45 rue Broca, 75005 Paris, France by justifying your identity and a legitimate reason if it is required by law.
When you register or order, or in the context of other specific operations, we suggest you to be informed of our offers by e-mail, unless opposed by you. We offer to receive newsletters, e-mails events and e-mails of promotional offers and also offers of our commercial partners. If you no longer wish to receive e-mail marketing, you can let us know by any means at any time:
- Click on the unsubscribe link in each emai
l - Send an email to email@example.com
- In "My account", go to the "my personal information" section and uncheck the corresponding boxes.
ARTICLE 13. INTELLECTUAL PROPERTY
All data of any kind, including text, graphics, logos, icons, images, illustrations, audio or video clips, brands, software ... including the underlying technologies used, appearing on our site, are necessarily protected by copyright, trademark law and any other intellectual property rights.
As such and in accordance with the provisions of the Code of Intellectual Property, only the use for private use is allowed, subject to different or even more restrictive provisions of the Code of Intellectual Property.
The user undertakes in these conditions not to reproduce, summarize, modify, alter or redistribute, without our prior express authorization from us, any text, title, application, software, logo, mark, information or illustration, for use other than strictly private, which excludes any representation for professional purposes or rebroadcast in number. Similarly, the User agrees not to copy all or part of the site on another site or internal corporate network.
Any other use is constitutive of counterfeit and sanctioned under the Intellectual Property except prior authorization of our company. Any total or partial reproduction of our catalog is strictly prohibited.
Any creation of a hypertext link from a website to our site must be the subject of our express authorization. Upon request from us, this link must be removed.
ARTICLE 14. ENTIRE CONDITIONS
A change of legislation, regulation or court decision rendering one or more clauses of these General Conditions of Sale null and void can not affect the validity of these Terms and Conditions of Sale. Such a change or statement could in no way allow the Customer to not respect these Terms and Conditions of Sale.
ARTICLE 15. DURATION AND APPLICATION
These Terms apply throughout the duration of online services offered by our company reserves the right to adapt or modify at any time these Terms and Conditions of Sale. However, in case of changes, the General Conditions of Sale applicable to the order placed are those accepted by the Customer on the day of placing the order.
ARTICLE 16. APPLICABLE LAW TERRITORIALITY
Sales of products on our site are subject to French law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between our company and the Client, even in the event of multiple defendants, will, in the absence of amicable agreement, be the exclusive Paris courts.
484 150 297 00014
Tél. 06 61 92 24 85